Communication Snapshots

The Communication Snapshots present selected communication topics and research results by the Academic Society on two pages in a short and precise way. It provides the communication Managers with a quick and practical overview, which can easily be passed on to colleagues and partners.

The Communication Snapshots supplement our more detailed publications, such as the research reports or the Communication Insights.

Competence Management for Corporate Communications

Professional personell development for communicators

  • „Expectations regarding the competences of communication specialists continue to increase due to the dynamics of the professional field. Organizations should implement a subject-specific competence management to further develop their communicators.
  • „Every communicator needs to know and master the diverse skills needed for modern corporate communications. They also need to be able to explain their contribution to internal clients in order to be recognized as experts for communication tasks.
  • „This Communication Snapshot summarises the key findings of the world's first in-depth study on "Competence Management for Corporate Communications" and presents instruments, success factors and strategies

Social Bots in Social Media

Types, purposes and impacts of bots in social media

  • „Social bots is a much-discussed buzzword. Yet people don’t always have a clear understanding of its meaning and its potential impact. This issue of Communication Snapshot will try to shed light on social bots, how they work and how they can be identified.
  • BOTS (short for software robots) have been around since the early days of computers. They are algorithms that simulate human behavior. With the rise of social media they have gained in importance – and have not only been utilized for good, but also for manipulating perceptions.
  • Research into the impact of social bots is increasing, however the impact of social bots, especially on corporate social media channels, remains unknown. A research project by the Academic Society currently underway seeks to change that.

Big Data Application Process

7 steps for using big data for strategic communication

  • „Corporate Communications still lags behind when it comes to big data. Only a handful of communication departments have implemented big data activities. This is mostly down to a lack of analytical and technical skills together with the lack of time to become familiar with this topic. „
  • To support communication experts the Academic Society has developed a big data application model. It outlines 7 steps to use big data in communication departments.
  • Additionally we outline the most critical prerequisites for getting started with big data, including technical issues, organizational set-up, competencies and ethical concerns.

Communication Manager Roles Grid

The 8 strategic and operational roles communication managers play

  • Communication leaders have manifold responsibilities, ranging from reputation management to steering communication teams as well as advising top managers in decision-making processes. The newly developed Communication Manager Roles Grid categorizes these roles into eight dimensions.
  • „The tool can be used for setting and reporting personal targets, developing job profiles and reflecting on the prioritization of daily tasks. It can also be used to assess individual competencies and help you to build a team with a diversity of skills.

Corporate Communication in agile organisations

Mastering cooperation in flexible structures

  • „ „In complex and dynamic environments companies in general and communication departments in particular struggle to keep pace with the high volatility of stakeholder demands. Traditional vertical structures, e.g. communications, marketing and IT working in silos, make organizations slow and ineffective. It hinders them to deal with the speed of information flow, which has been identified as one of the top three challenges for communications in Europe and Asia-Pacific.
  • „Thus, more and more companies have started to restructure and realign their business processes, focusing on horizontal structures, flat hierarchies, self-management, and empowerment. Companies are becoming more agile and flexible, allowing them to adapt faster to changing markets and environments.
  • „This fact sheet demonstrates how communication departments can get to grips with the challenge of inter-departmental collabora-tion in agile organizations. It identifies success factors and motivates leaders to reflect on their department’s readiness for Change.

Communications Contributions Framework

A new tool explains how communication departments support organizational success

  • „Many communication professionals face the challenge of explaining to top executives, peers and team members how their department contributes to corporate goals. Multiple activities are performed and services delivered - but how can they be structured, reflected upon and prioritized?
  • „The Communication Contributions Framework can be used as a tool to overcome these challenges. It helps communication leaders to reflect on their department's activities, allocate resources, set goals for sub-units as well as develop job descriptions for themselves and for team members. Presenting multiple contributions in a consistent way helps to position and profile communications within the company.